These Terms and Conditions set out the basis on which we provide domestic and commercial removal and related services within and around Brixton. By making a booking with us, you agree that these Terms and Conditions will apply to all services we provide to you, whether directly or through subcontractors acting on our behalf.
In these Terms and Conditions, the following expressions have the meanings given below.
Company means the removal service provider supplying the services under these Terms and Conditions.
Customer means the individual, business, or organisation requesting or receiving the services.
Services means any removal, packing, loading, unloading, transport, storage, waste removal, or related services provided by the Company.
Goods means the items, belongings, furniture, equipment, or materials that are the subject of the removal or associated services.
Premises means the property or properties from and to which the Goods are collected, handled, stored, or delivered.
Contract means the legally binding agreement between the Customer and the Company, comprising these Terms and Conditions and the confirmed booking details.
The Company provides removal and associated services within Brixton and surrounding areas. Services may include packing and unpacking, loading and unloading, disassembly and reassembly of certain items, transport of Goods, and limited waste removal where agreed in advance.
The specific scope of the Services to be provided will be confirmed in writing, usually within a booking confirmation or quotation. Only those services expressly agreed in writing form part of the Contract. Any additional or varied services requested on the day are subject to the Companys agreement and may incur additional charges.
3.1 Initial enquiry
The Customer may request a quotation for removal services by providing accurate information about the Premises, access conditions, inventory of Goods, special items, and any other relevant details. Quotations are based on the information supplied and may be revised if that information is incomplete or inaccurate.
3.2 Quotation
The Company will usually provide a quotation describing the Services, estimated time frame, and charges. Unless otherwise stated, quotations are valid for a limited period from the date of issue. Acceptance of a quotation does not in itself create a confirmed booking.
3.3 Confirmation
A booking is only confirmed when the Company has received the required booking details and any deposit requested, and has issued a written confirmation of the Service date, time window, and key terms. The Customer is responsible for checking the booking confirmation and informing the Company promptly of any discrepancies.
3.4 Changes to booking
Any changes to the date, time, addresses, access arrangements, or scope of the Services must be requested by the Customer as early as possible. The Company will endeavour to accommodate changes but cannot guarantee availability. Changes may result in revised charges or additional fees.
The Customer must ensure that:
The Company and its staff have safe, reasonable, and lawful access to the Premises at the agreed times.
Parking permissions, permits, or suspensions required for the vehicle are arranged in advance and fully paid for by the Customer, unless otherwise agreed.
The Premises are suitable for the Services to be carried out, including adequate space to move Goods and any required lifts or access routes being available.
All Goods to be moved are prepared and ready for collection, unless the Company has agreed to provide packing services.
Fragile, high value, or unusual items are brought to the attention of the Company before commencement of the Services.
If the Company is unable to perform the Services, or is delayed in doing so, due to inadequate access, improper preparation, or failure by the Customer to comply with these obligations, the Company may charge for wasted time, waiting time, additional labour, or other resulting costs.
5.1 Pricing
Charges may be calculated based on fixed-price quotations, hourly rates, or a combination, as stated in the quotation or confirmation. Prices are exclusive of any additional fees such as parking, congestion charges, tolls, and disposal fees unless expressly stated otherwise.
5.2 Deposits
The Company may require a deposit to secure the booking. The amount and due date will be stated in the quotation or booking confirmation. Deposits are normally non-refundable, subject to the cancellation terms set out in these Terms and Conditions.
5.3 Payment terms
Unless otherwise agreed in writing, payment is due immediately upon completion of the Services on the service date, or in advance for certain services such as long-distance removals, storage, or waste disposal. The Company may refuse to commence or continue Services if payment is not made when due.
5.4 Late payments
If payment is not received by the due date, the Company reserves the right to charge reasonable late payment fees and interest in accordance with applicable law. The Company may also suspend further services until outstanding amounts are paid in full.
5.5 Additional charges
Additional charges may apply for:
Work outside normal working hours requested by the Customer.
Delays caused by circumstances beyond the Companys control but within the Customers control or knowledge, including waiting time for keys, paperwork, or access.
Extra labour required due to the volume, weight, or nature of the Goods or access conditions that differ from those described at the time of quotation.
Disposal or recycling of items treated as waste, if agreed, in line with waste regulations.
6.1 By the Customer
The Customer may cancel or postpone a booking by giving notice to the Company. The following charges may apply, calculated as a percentage of the total quoted price:
More than 7 days before the service date: loss of any non-refundable deposit, but no further charge.
Between 7 days and 48 hours before the service date: up to 50 percent of the total quoted price may be charged.
Less than 48 hours before the service date or on the day of service: up to 100 percent of the total quoted price may be charged.
The Company may waive or reduce cancellation charges at its discretion.
6.2 By the Company
The Company may cancel or postpone a booking if:
It is unable to provide the Services due to circumstances beyond its reasonable control, including but not limited to severe weather, road closures, accidents, illness, or breakdowns.
The Customer has not complied with their obligations under these Terms and Conditions, including failure to pay deposits or provide essential information.
If the Company cancels, it will offer, where possible, an alternative date or a refund of any amounts paid for Services not yet provided. The Company will not be liable for any consequential losses arising from such cancellation, subject to the liability clause below.
Unless expressly agreed in writing, the Company will not carry:
Any items classified as hazardous, illegal, or prohibited under applicable law, including explosives, flammable substances, and controlled drugs.
Perishable goods, live animals, plants, or items requiring special environmental conditions.
Valuables such as jewellery, cash, important documents, or collectibles of high value. The Customer is advised to transport such items personally.
The Company may refuse to handle or transport any Goods that present a risk to health, safety, or property. The Customer is responsible for any loss, damage, or costs arising from failure to declare such items.
8.1 Duty of care
The Company will exercise reasonable care and skill in providing the Services. However, the Companys liability is subject to the terms set out in this section.
8.2 Limits of liability
To the fullest extent permitted by law, the Companys total liability for loss of or damage to Goods, or for any other loss arising out of or in connection with the Services, whether in contract, tort, or otherwise, shall be limited to a reasonable amount proportionate to the service charge and any applicable insurance cover held by the Company.
The Company will not be liable for:
Normal wear and tear, or minor cosmetic damage to items or Premises that is consistent with careful handling.
Loss or damage arising from defects in the Goods, inadequate packing by the Customer, or inherent vice.
Loss or damage where the Goods have been left unattended or in the custody of the Customer or a third party.
Any loss of profits, loss of business, loss of opportunity, or indirect or consequential losses.
8.3 Customer packing
Where the Customer has packed the Goods, the Company will not be liable for damage resulting from inadequate or inappropriate packing, including the use of unsuitable materials, overloading of boxes, or failure to properly protect fragile items.
8.4 Time limits for claims
The Customer must inspect the Goods and Premises as soon as reasonably possible after completion of the Services. Any visible loss or damage must be reported to the Company within a reasonable timeframe, and in any event no later than 7 days after the service date. Failure to notify within this period may prejudice the Companys ability to investigate and may limit or extinguish liability.
8.5 Insurance
The Company may hold insurance in connection with the Services. Details of cover can be provided on request. It is the Customers responsibility to consider whether additional insurance is required to cover the full value of their Goods.
9.1 Compliance with waste regulations
Where the Company agrees to remove unwanted items or rubbish as part of the Services, it will do so in accordance with applicable waste management and environmental regulations. Items classified as waste may be subject to separate charges based on volume, type, and disposal requirements.
9.2 Prohibited waste
The Company will not remove hazardous or regulated waste such as chemicals, asbestos, medical waste, or electrical items that require specialist disposal, unless explicitly agreed and properly arranged in advance.
9.3 Customer responsibility
The Customer is responsible for accurately describing any items intended for disposal and for complying with any legal obligations relating to their waste. The Company may refuse to collect or dispose of items that are not as described, that are unsafe, or that would cause the Company to breach waste regulations.
The Company will make reasonable efforts to carry out the Services at the agreed times. However, timings are estimates and may be affected by traffic, weather, access difficulties, or other factors beyond the Companys reasonable control.
The Company shall not be liable for any delay or failure to perform its obligations where such delay or failure results from events beyond its reasonable control, including but not limited to acts of God, strikes, industrial disputes, accidents, road closures, or public emergencies.
The Company reserves the right to use carefully selected subcontractors or partner firms to perform all or part of the Services. The same standards of care will apply, and the Company will remain responsible for the performance of the Contract, subject to the limitations of liability in these Terms and Conditions.
The Company may collect and process personal data from the Customer for the purpose of providing the Services, handling payments, and managing the business relationship. Personal data will be handled in accordance with applicable data protection laws. The Customer consents to the use of their information for these purposes and may request access to or correction of their data in accordance with applicable law.
If the Customer is dissatisfied with any aspect of the Services, they should raise their concerns with the Company as soon as possible. The Company will review and respond to complaints in a fair and timely manner, and may request additional information or evidence to assist in resolving the matter.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.
15.1 Entire agreement
These Terms and Conditions, together with the booking confirmation and any agreed written variations, constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any prior discussions or understandings.
15.2 Variation
No variation of these Terms and Conditions shall be effective unless agreed in writing by the Company. Verbal assurances or statements by staff or subcontractors do not amend the Contract unless confirmed in writing by the Company.
15.3 Severability
If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
15.4 No waiver
Failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy.
15.5 Assignment
The Customer may not assign or transfer any of their rights or obligations under the Contract without the prior written consent of the Company.
By proceeding with a booking and using the Services, the Customer confirms that they have read, understood, and agree to be bound by these Terms and Conditions.
We are one of the leading removal companies Brixton who provide high quality services at prices cut in half. So, don't hesitate to give us a call today.
| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
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