Privacy Policy - Removal Companies Brixton

This Privacy Policy explains how Removal Companies Brixton processes personal data in connection with its moving, packing, storage, delivery, and related services. It applies to all Removal Companies Brixton customers in the area, including prospective customers, current customers, household clients, business clients, and anyone who communicates with us about our services. We are committed to handling personal data fairly, lawfully, and transparently in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We want you to understand what data we collect, why we collect it, how long we keep it, who may process it on our behalf, and what rights you have over your information. By using our services or contacting us, you acknowledge that your personal data may be processed in the ways described below.

1. Data We Collect

We collect only the personal data necessary to provide and manage our services, respond to enquiries, and meet legal or contractual obligations. The types of information we may process include:

• Identity details such as your name, title, and any account or booking reference.
• Contact details such as your telephone number, email address, and postal address.
• Service information such as move dates, property access details, inventory notes, packing preferences, special handling instructions, and delivery requirements.
• Billing and payment data such as invoicing details, payment status, and transaction records. We do not store full card details where a third-party payment processor is used.
• Communication records including emails, messages, call notes, complaint records, and customer feedback.
• Website and technical data if you interact with our digital services, such as IP address, browser type, device information, and usage logs.
• Special category data only where strictly necessary and provided voluntarily, for example details relevant to accessibility, health-related moving needs, or other information needed to carry out a safe and appropriate move.

We do not intentionally collect more information than we need. Where special category data is involved, we apply extra protections and only process it when there is a clear lawful basis and appropriate safeguards.

2. How We Use Personal Data

We use your personal data for the following purposes:

• to provide quotations, arrange bookings, and deliver removal services;
• to plan and manage the moving process, including packing and transport;
• to communicate with you about your booking, timing, access, or service changes;
• to issue invoices, process payments, and manage account administration;
• to handle complaints, claims, and customer support requests;
• to maintain business records and improve service quality;
• to comply with legal, regulatory, tax, and insurance obligations;
• to prevent fraud, misuse, or unlawful activity;
• to defend or establish legal claims where necessary.

We only use data in ways that are compatible with these purposes. If we need to use your information for a new purpose, we will make sure we have a lawful basis and will update this policy where required.

3. Lawful Basis for Processing

Under data protection law, we must have a lawful basis for each processing activity. Depending on the situation, Removal Companies Brixton relies on one or more of the following bases:

Contract

We process personal data when it is necessary to enter into or perform a contract with you. This includes preparing quotations, confirming bookings, providing moving services, and managing payments.

Legal Obligation

We may process personal data to comply with laws and regulations, including tax, accounting, insurance, health and safety, and record-keeping obligations.

Legitimate Interests

We may process data where it is necessary for our legitimate business interests and where your rights do not override those interests. This can include managing customer relationships, improving services, preventing fraud, and maintaining secure systems. When relying on legitimate interests, we consider the impact on your privacy and apply safeguards where appropriate.

Consent

Where required by law, or where no other lawful basis applies, we rely on your consent. For example, this may apply to optional marketing communications or the processing of certain special category data. You may withdraw consent at any time, and this will not affect the lawfulness of processing carried out before withdrawal.

Vital Interests and Public Interest

In rare situations, we may process data to protect someone’s vital interests, such as in an emergency, or where processing is required for a task carried out in the public interest. These bases are used only when appropriate and necessary.

4. Retention of Personal Data

We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, accounting, tax, and insurance requirements. Retention periods vary depending on the type of information and the reason it is held.

• Customer and service records are generally retained for the duration of the customer relationship and for a reasonable period afterwards to handle follow-up queries or claims.
• Financial and tax records are usually retained for the period required by law.
• Communication and complaint records may be kept for longer if needed to resolve disputes or establish legal rights.
• Marketing preferences are kept until you object, unsubscribe, or withdraw consent.

When data is no longer required, we securely delete, anonymise, or otherwise dispose of it in accordance with our retention procedures. We do not keep information indefinitely.

5. Processors and Third Parties

We may share personal data with trusted third parties that support our operations. These parties act as processors when they handle data on our instructions and under written contracts that require confidentiality and security. Examples may include:

• IT and cloud service providers that host systems, store records, or support communications;
• payment service providers that process transactions securely;
• accounting and bookkeeping services that help manage invoices and tax records;
• customer management or booking platforms used to organise service delivery;
• professional advisers such as lawyers, insurers, auditors, or compliance consultants;
• subcontractors or operational partners involved in the move, such as crew support or specialist handling providers, where necessary to perform the service.

We only disclose the minimum data necessary for the task. Where a third party acts as an independent controller, it will be responsible for its own privacy practices, and we will share data only where lawful and appropriate.

6. International Transfers

If any personal data is transferred outside the UK, we will ensure that appropriate safeguards are in place. These may include adequacy regulations, approved contractual clauses, or equivalent protective measures to ensure your information remains protected to a standard consistent with UK GDPR.

7. Security of Your Information

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure. These measures may include access controls, secure storage, staff confidentiality obligations, and regular review of our systems and processes. While no system is completely risk-free, we work to maintain a level of security appropriate to the nature of the data we process.

8. Your Rights

Under data protection law, you have a number of rights in relation to your personal data. Depending on the circumstances, these may include:

• Right of access – to request a copy of the personal data we hold about you;
• Right to rectification – to correct inaccurate or incomplete information;
• Right to erasure – to request deletion of your data in certain situations;
• Right to restriction – to ask us to limit how we use your data;
• Right to object – to object to processing based on legitimate interests or direct marketing;
• Right to data portability – to receive certain information in a structured, commonly used format;
• Right to withdraw consent – where processing is based on consent;
• Right to complain – to raise concerns with the UK Information Commissioner’s Office (ICO) if you believe your data rights have been infringed.

Some rights are subject to conditions or legal exceptions. For example, we may need to retain certain records for compliance reasons even if you ask for deletion. We will always assess requests carefully and respond in line with legal requirements.

9. Marketing Communications

Where permitted, we may send you service updates or limited marketing communications. You can object to direct marketing at any time. If you opt out, we will stop sending promotional messages, though we may still contact you about bookings, payments, or service matters that are necessary to complete our work.

10. Children’s Data

Our services are intended for adults. We do not knowingly collect personal data from children except where it is necessary in connection with a move and provided by an adult customer, guardian, or authorised representative. In such cases, we handle the information carefully and only for the purpose needed to deliver the service safely and appropriately.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, business practice, or service delivery. Any updated version will apply from the date it is published or otherwise communicated. We encourage customers to review this policy periodically to stay informed about how we protect personal data.

Removal Companies Brixton is committed to respecting privacy, maintaining trust, and processing personal data responsibly for every customer in the area. If you use our services, we will only handle your information in ways that are necessary, lawful, and proportionate to providing a safe and reliable removal experience.